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Course Aim

This program has been designed to provide participants with the knowledge and skills in dealing with Airlines International Costing based on IATA Standards.

Course Objectives

At the end of the course participants will be able to:

  • Interpret fare construction, general & fares rules to calculate basic normal & special fares.
  • Identify components of international ticket and complete manual ticket for selected itineraries and fare types.
  • Achieve minimum of 85% accuracy in examination.

Course Contents

  • Passenger Air Tariff
  • IATA Areas
  • Global Indicators
  • International Sales Indicators
  • Airline Terminology
  • The Mileage System/Passenger air Tariff – Fares and Add-Ons
  • Higher Intermediate Point Fares – Normal Fares
  • ROE/NUC Conversion Factors
  • Taxes
  • Return Journeys
  • Circle Trip Minimum Fare Check
  • One Way Backhaul Rule
  • Examination

Airport and Airline Operations

  • Introduction
  • Aircraft manufacturers
  • Overview of airline operations
  • The Airlines
  • Airport terminals
  • Customs regulations, duty
  • Tourist refund scheme (TRS)
  • Airline classes of service
  • Aviation security and fitness to travel procedures
  • Using Amadeus—finishing the booking
  • Tutorial summary


Airline Check-in and Arrival Procedures

  • Introduction
  • Glossary of Terms
  • Domestic check-in procedures
  • International check-in procedures
  • Overbooking/lost baggage/delayed departures
  • Baggage allowances
  • Seating
  • Passenger care
  • Arrival procedures
  • Price itinerary
  • Tutorial summary

Putting Together Package Holidays

  • Holiday packages & products overview
  • The accommodation product
  • Car rental
  • Package holidays
  • Recording details
  • Travel insurance
  • Shopping for fares in Amadeus viewpoint
  • Tutorial summary

Tourism Promotion and Sales

  • Meeting and greeting customers
  • Qualifying the customer
  • Making recommendations
  • Handling and overcoming objections
  • Selling additional services
  • Closing the sale
  • Follow up after the sale
  • Tutorial summary

Airfares and Ticketing

  • Introduction to International/domestic airfares
  • World schedules and tariff guide
  • Baggage allowances
  • Airport and on board facilities
  • Normal airfares
  • Children and infant fares
  • Route codes
  • Government taxes, fees & charges
  • Airfare calculations
  • The mileage system
  • Travel limitations
  • Industry add-ons
  • Return journeys
  • Types of journeys
  • Round the world trips/journeys (RTW)
  • Multiple fare break points
  • Construction of fares via different classes of travel
  • Pre-paid ticket advice (PTA)
  • Mixed class airfare calculation
  • IATA normal ticketing (ETKT)
  • Promotional airfares
  • IATA promotional ticketing
  • Tutorial summary

Excellence in Customer Service

  • Introduction
  • The customer
  • Customer expectations
  • Selling the tourism product
  • Questioning techniques
  • Professional telephone behaviour
  • Recommending the right tourism product
  • Selling additional products
  • Follow up activities
  • Handling objections
  • Dealing with conflict and customer complaints
  • The importance of teamwork
  • Problem areas
  • Tutorial summary
 

Training Partnership

*AeroVector is currently the leading G.C.A.A approved, Aviation Training Organization, and as a forerunner in this field it is imperative for us to offer exceptional service that exceeds the standards expected of us from the accrediting authority. At AeroVector we understand that learning is a never-ending process and in the aviation world this fact can never be overstated.

Course Fees

Course fees are adjusted periodically. Fees, although normally adjusted upwards may occasionally be reduced and may also be negotiated depending on the number of participants registered, per company/per a class, for any particular course. [Read More]

Events Calendar

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